eCom Pal

Privacy Policy

Effective Date: 10/03/2025

1. Introduction Welcome to eCom Pal (may be referred to hereon out as “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ecom-pal.com) and use our services.

2. Information We Collect We may collect and process the following categories of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, etc.
  • Account Information: Username, password, profile details.
  • Technical Data: IP address, browser type, operating system, and usage details.
  • Cookies and Tracking Data: As explained in our Cookie Policy.

3. How We Use Your Data We use your data for the following purposes:

  • To provide and manage our services.
  • To communicate with you regarding updates and support.
  • To analyze website/app usage and improve user experience.
  • To comply with legal obligations.

4. Legal Basis for Processing We process personal data based on the following legal grounds:

  • Your consent (where required).
  • Performance of a contract.
  • Legal compliance.
  • Legitimate interests.

5. Data Sharing and Transfers We may share your data with:

  • Third-party service providers assisting in website/app operations.
  • Legal authorities when required.
  • Other parties with your consent.
  • At eCom Pal, we value your privacy more than companies value your data – so we only share completely necessary information, and never sell your data.

We ensure appropriate safeguards for international data transfers.

6. Data Retention We retain personal data only as long as necessary for the purposes stated above, in compliance with legal requirements.

7. Your Rights You have the following rights under UK GDPR:

  • Right to access your data.
  • Right to correct inaccurate data.
  • Right to erasure (in certain circumstances).
  • Right to object to processing.
  • Right to data portability.
  • Right to withdraw consent.

To exercise these rights, contact us at [email protected]

8. Security Measures We implement security measures to protect your personal data from unauthorised access, alteration, or disclosure.

9. Changes to This Privacy Policy We may update this policy from time to time. The latest version will be available on our website.

10. Contact Us For any questions about this policy, contact us at [email protected] or through the contact page.